Trixie Cosmetics ships worldwide!. International orders shipped via USPS first class international mail are typically delivered within 3-10 weeks, but may take longer to arrive. Thank you for your patience. Once an international order has left the Un

Trixie Cosmetics ships worldwide!International orders shipped via USPS first class international mail are typically delivered within 3-10 weeks, but may take longer to arrive. Thank you for your patience.Once an international order has left the United States, the order is turned over to the local postal service for your country. For questions regarding the tracking and status of your order, once it has left the United States, please direct your inquiries to your local postal service. You may use your USPS tracking number as a reference. Certain countries require a customs fee be paid for any merchandise purchased outside of your country. We are not responsible for applicable customs fees. Failure to pay customs fees may result in your item being rejected entry and being returned back to our warehouse. For more information regarding returned orders please read our &#x201C;Return Policies&#x201D; section below. Please note: We are only able to process returns once an item has either been returned to our warehouse or once 10 weeks has passed from the initial ship date.

Do you ship orders internationally?

The standard processing time for all orders is 1-5 business days. Additionally, pre-order items will ship according to the timeline provided in the product description. For specific questions regarding the status of your order, reach out to our custo

The standard processing time for all orders is 1-5 business days. Additionally, pre-order items will ship according to the timeline provided in the product description.&#xA0;For specific questions regarding the status of your order, reach out to our customer care team by submitting a request <a href="mailto:%20office@trixiecosmetics.com" style="box-sizing: inherit; color: var(--link-color); text-decoration: underline; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: none !important;" class="fr-strong">here</a>.

How long will it take for my order to ship?

Shipment times may vary. In most cases, domestic shipments normally arrive within 3-7 business days once shipped. For international shipments, arrival times vary depending on location. Please see below for more detail. *Please allow an additional 1-3

How long will it take for my order to arrive, once it ships?

Please contact the carrier with any questions regarding missing packages. Oftentimes, there might be a delay or the package was marked as delivered before it was actually delivered. If you still haven’t received your package after consulting with the

Please contact the carrier with any questions regarding missing packages. Oftentimes, there might be a delay or the package was marked as delivered before it was actually delivered. If you still haven&#x2019;t received your package after consulting with the carrier or the carrier was not able to help you locate your package, please&#xA0;reach out to our customer care team by submitting a request <a href="mailto:%20office@trixiecosmetics.com" style="box-sizing: inherit; color: var(--link-color); text-decoration: underline; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: none !important;" class="fr-strong">here</a>.

It says my order was delivered, but I haven’t gotten it yet. What do I do?

Shipping prices vary based on your location, the items you ordered, and the size of the package(s). Shipping prices also include handling and packaging fees. Prior to completing the purchase, your shipping fees will be calculated and shown to you.

Shipping prices vary based on your location, the items you ordered, and the size of the package(s). Shipping prices also include handling and packaging fees.&#xA0;Prior to completing the purchase, your shipping fees will be calculated and shown to you.&#xA0;

How much will it cost to ship my order?

We do not include any import fees in the cost of your order. Paying any customs fees is the sole responsibility of the customer and Trixie Cosmetics is not liable for any additional fees that your country may charge when importing your order. For mor

We do not include any import fees in the cost of your order. Paying any customs fees is the sole responsibility of the customer and Trixie Cosmetics is not liable for any additional fees that your country may charge when importing your order. For more information, please contact your local post office or customs/import authority. &#xA0;

My order is shipping outside the United States. Do I need to pay custom/import fees to receive my order?

Please submit a ticket with us here with your order number and any relevant details and we will look into this.

What if my package gets lost?

Please submit a ticket with us here with your order number, a description of the damage and attach photos of the damaged items or package for our customer support team to review and assist you.

What if my package arrives damaged?

If you received a damaged or incorrect order, please reach out to our customer care team by submitting a request here. When submitting a request, please include a photo of the damaged/incorrect product and describe the specific flaw. Our customer car

If you received a damaged or incorrect order, please&#xA0;reach out to our customer care team by submitting a request <a href="mailto:%20office@trixiecosmetics.com" style="box-sizing: inherit; color: var(--link-color); text-decoration: underline; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: none !important;" class="fr-strong">here</a>.When submitting a request, please include a photo of the damaged/incorrect product and describe the specific flaw. Our customer care team will use this information to quickly resolve your order. This also helps us to prevent similar issues from happening again in the future.&#xA0;Keep in mind that we are not responsible for any damage to the merchandise after you have received the order due to use.&#xA0;

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